Returns, Refunds & Cancellations

1) In the unlikely event an incorrect order is received, notify us within 1 hour (WhatsApp +6011-2385 8821) with order number, clear photo and a message. We will despatch the amended order using our transport plus pickup the incorrect order (please ensure items are not consumed and in good condition)

 

2) If there is dissatisfaction on our product(s) or error made by us, notify us (WhatsApp +6011-2385 8821) with order number, clear photo and a message. We will despatch new products using our transport soonest possible

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3) We do not accept cancellations or refund for orders damaged by customer's appointed rider. Kindly be reminded soups are in glass packaging, scones are in boxes or paper bags...we are not held liable if the hired transporter does not practise good hygiene whilst transporting food

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4) We do not accept cancellations or refund, and able to accommodate change on agreed pickup only if there's 24 hour advance notice

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5) We reserve the right to decline an order should there be any display of unreasonable/unacceptable etiquette

 

We are currently a small startup, whilst wanting to provide top quality products...we will work towards matching our Customer Service to the same level